RETURNS & EXCHANGES
Quality is our highest priority, everything we craft is made with the utmost care, using the finest materials. If for any reason you are not completely satisfied with your purchase, you may contact customer service at firstname.lastname@example.org to obtain a Return Authorization Number. No refund will be granted without a Return Authorization Number.
If you would like to return an item you may do so within 10 days of receipt. The jewelry must be in new condition and returned in the original packaging. We will credit you store credit for the amount of the item minus the shipping charges. Rings and any other special orders are not returnable, including custom earrings, necklaces, pendants or rings. We will resize most rings for a $20 fee. For your protection, please package the item securely in a hard box with the original receipt and mail it to us via Parcel Post or any other insured delivery service.
Additional Policies and FAQs
All the pieces can be made by special order to specific ring sizes. Please contact us at email@example.com if you need help finding your ring size.
All metals including gold can oxidize over time or if they are not cared for properly. Make sure to protect your jewelry from perfumes or other cosmetics as well as from bleach or detergents. Over time matte jewelry burnishes with wear. It can be re-matted by rubbing with a paste of baking soda and water, or gently brushing with a green 3M scrubbie pad. Sterling silver and 14k gold jewelry is easily cleaned with regular dish soap and water. Tarnish or darkening of the metal, especially in recesses of the piece, is caused by oxidation of the surface layer of metal. It occurs over time with exposure to air and moisture. Wearing your jewelry in the water or during bathing will speed up tarnishing. Storing your jewelry in a dry airtight container will inhibit tarnish. Silver cleaner form the hardware or pharmacy is an easy way to clean the tarnish from your silver and gold jewelry.
We ship within the United States via UPS Ground. We will email you with your tracking number when your order is ready to ship. Please let us know if you need to make special arrangements for your package.
Because our jewelry is all handmade, we can usually accommodate special orders. Please contact us at firstname.lastname@example.org if you are interested in a metal that is not pictured, a necklace in a custom length, or a piece that is your own idea, etc. Special orders are not returnable.
All our items are packaged in 100% recycled boxes with a logo sticker and a bow. This is also placed in our special handmade linen drawstring pouches with ribbon closure.
We offer gift certificates in any denomination, with a $5 charge for shipping. It will arrive packaged in a gift box with a biography card and mailed within 2 business days of your order as well as will be emailed instantly to either you or the recipient (you can choose at checkout). Please contact us at email@example.com to place an order.
We take pride in our craftsmanship and want you to enjoy your jewelry for many years to come. Please contact us at firstname.lastname@example.org for repair if your item was purchased through our website. Because of varying policies, repairs for items purchased through a store must be handled by that store.
Please contact us at email@example.com if you are interested in carrying Lulu & Shay Jewelry in your store.